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Shipping and Returns Policy

Version: 1.0

Last Updated: 05/06/2020

1. Shipping/Service

Shipping Time

The time taken for the Vendor to deliver the product to you will vary based on the shipping method you choose at checkout. Shipping time indicated for the product is an estimate and should not be used as a representation of actual shipping time.

For enquiries on shipping time, please contact the Vendor directly via the enquiry form or the contact methods provided on the Vendor profile.

 

Shipping Method

You will be able to choose from the shipping methods displayed at checkout stage. The corresponding shipping costs will be added to your order total.

 

Shipping Address

The default shipping address will be the address indicated at your “My account” page. You should always ensure that your latest shipping address is updated to avoid delivery to the wrong address.

After you have placed an order, you can no longer amend the shipping address for that order. If you wish to deliver to another shipping address, please contact the Vendor directly for enquiries.

 

Shipping Status and Tracking

You can access the Order information page (My account > Order > Details) to view the shipping status for your order as well as tracking number for your shipment (where applicable). Please see below for an explanation of the various shipping status:

Shipping Status

Description

Shipping not required

The service does not require shipping

Not yet shipped

Awaiting for vendor shipment.

Partially Shipped

Only a portion of the order is sent out by the vendor.

Shipped

Order is sent out by the vendor. (In middle of shipment)

Delivered

Item is delivered to the customer.

For products with tracking number, you may use the tracking number to track your product on the delivery company website to determine the exact location of your item.

 

Service Time

For services that you have purchased, the service time will be what you have agreed with the Vendor. If you wish to make any changes to the service time, please contact the Vendor directly to reschedule.

 

Service Address

The default service address will be the address indicated at your “My account” page. If you would like the service to be performed at another address, please contact the Vendor directly at least one day before the service.

2. Returns

General

You can refund your products within 7 days. If more than 7 days have gone by since your purchase, we will be unable to offer you a refund or exchange.

Please note that refunds or exchanges are only applicable to products and not services.

To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.

Exclusions

Several types of products are exempt from being returned, including the following:

  1. Perishable products such as food, flowers, newspapers or magazines cannot be returned
  2. Health and personal care products or sanitary goods
  3. Hazardous materials, or flammable liquids or gases
  4. Gift cards

There are certain situations where only partial refunds are granted: (if applicable)

  1. Products with obvious signs of use
  2. Any product not in its original condition, is damaged or missing parts for reasons not due to our error
  3. Any product that is returned more than 7 days after delivery

 

Refunds Process (if applicable)

  1. Email your return request together with attached photo of receipt or proof of purchase, as well as product photo to [email protected].
  2. We will do a preliminary assessment and inform you of the outcome of your return request.
  3. If you receive a preliminary approval for your request, you can proceed to mail the product to the stated address of the Vendor from which you purchased the product. Please note that the shipping cost will be fully borne by you.
  4. Once your return is received and inspected, we will send you an email to notify you that the Vendor has received your returned product. We will also notify you of the approval or rejection of your refund request.
  5. If your refund is approved, we will process your refund and a credit will automatically be applied to your credit card within certain number of days (depending on the billing cycle of your credit card company). Please note that your shipping cost will not be refunded to you.
  6. If your refund is not approved, you can email us at [email protected] and request for the Vendor to mail back your returned product to the address on your “My account” page. However, please note that the shipping cost will be fully borne by you. In addition, the time taken for your replacement product to reach you will vary based on the delivery method chosen by the Vendor.

 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

 

Products on Sale (if applicable)

Only regular priced products may be refunded, products on sale cannot be refunded.

 

Exchanges (if applicable)

We only replace products if they are defective or damaged.  The process is as follows:

  1. Email your exchange request together with attached photo of receipt or proof of purchase, as well as product photo to [email protected].
  2. We will do a preliminary assessment and inform you of the outcome of your exchange request.
  3. If you receive a preliminary approval for your request, you can proceed to mail the product to the stated address of the Vendor from which you purchased the product. Please note that the shipping cost will be fully borne by you.
  4. Once your return is received and inspected, we will send you an email to notify you that the Vendor has received your returned product. We will also notify you of the approval or rejection of your exchange request.
  5. If your exchange request is approved, we will inform the Vendor to mail the replacement product to your address registered on our Site.
  6. If your exchange request is not approved, you can email us at [email protected] and request for the Vendor to mail back your returned product to the address on your “My account” page. However, please note that the shipping cost will be fully borne by you. In addition, the time taken for your replacement product to reach you will vary based on the delivery method chosen by the Vendor.