Last Updated: 05/06/2020
The time taken for the Vendor to deliver the product to you will vary based on the shipping method you choose at checkout. Shipping time indicated for the product is an estimate and should not be used as a representation of actual shipping time.
For enquiries on shipping time, please contact the Vendor directly via the enquiry form or the contact methods provided on the Vendor profile.
You will be able to choose from the shipping methods displayed at checkout stage. The corresponding shipping costs will be added to your order total.
The default shipping address will be the address indicated at your “My account” page. You should always ensure that your latest shipping address is updated to avoid delivery to the wrong address.
After you have placed an order, you can no longer amend the shipping address for that order. If you wish to deliver to another shipping address, please contact the Vendor directly for enquiries.
Shipping Status and Tracking
You can access the Order information page (My account > Order > Details) to view the shipping status for your order as well as tracking number for your shipment (where applicable). Please see below for an explanation of the various shipping status:
Shipping not required
The service does not require shipping
Not yet shipped
Awaiting for vendor shipment.
Only a portion of the order is sent out by the vendor.
Order is sent out by the vendor. (In middle of shipment)
Item is delivered to the customer.
For products with tracking number, you may use the tracking number to track your product on the delivery company website to determine the exact location of your item.
For services that you have purchased, the service time will be what you have agreed with the Vendor. If you wish to make any changes to the service time, please contact the Vendor directly to reschedule.
The default service address will be the address indicated at your “My account” page. If you would like the service to be performed at another address, please contact the Vendor directly at least one day before the service.
You can refund your products within 7 days. If more than 7 days have gone by since your purchase, we will be unable to offer you a refund or exchange.
Please note that refunds or exchanges are only applicable to products and not services.
To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned, including the following:
There are certain situations where only partial refunds are granted: (if applicable)
Refunds Process (if applicable)
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Products on Sale (if applicable)
Only regular priced products may be refunded, products on sale cannot be refunded.
Exchanges (if applicable)
We only replace products if they are defective or damaged. The process is as follows: